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Dieser Rechtstext ist auf Türkisch und Englisch verbindlich. Es gilt die folgende englische Fassung.

Account and Data Deletion

Version 2026-10-20 · Effective date: 20 October 2026

1. Deleting in the app

Settings → Delete account. You confirm that deletion cannot be undone, then verify once more with your Apple or Google account for your security. Deletion needs an internet connection.

If you want to keep your data before deleting: Settings → Privacy → “Export my data”.

2. Deleted immediately and permanently

  • On the server: your account, sign-in identities, sessions, all records (including the identifiers and deletion times of deleted records), evidence files, server attestations, profile, family passengers, consent records, purchase records, usage statistics, push addresses and flight tracking.
  • On this phone: all records, evidence files, claim files (PDF) and the export file.

If you sign in again with the same Apple or Google account, a new, empty account is created; deleted data does not come back.

3. What remains

  • The server’s daily database backups: deleted data remains in them for at most 7 more days, after which the backups are deleted automatically; they are used only to restore the service after a failure.
  • The server’s access logs (IP address, request time): kept for a limited time for security.
  • Error reports: as they are not linked to your account, they are not deleted with it; they are deleted automatically after 30 days.
  • Your Apple or Google account and purchase history: these are their responsibility.
  • PDFs, letters and export files you shared, and claims you sent to airlines or authorities.
  • Local copies on other phones signed in to the account: those phones lose their session the next time they contact the server; to remove the local data, sign out on that phone or uninstall the app.

4. Subscription

Deleting your account does not cancel your Klaimira Pro subscription or stop payments. Cancel the subscription in the store before deleting:

  • iPhone: Settings → [your name] → Subscriptions → Klaimira Pro → Cancel Subscription.
  • Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Klaimira Pro → Cancel subscription.

If you have an active subscription, the app’s deletion screen reminds you and opens the store’s subscription page.

5. If you cannot use the app

Write “delete my account” to destek@klaimira.com from the email address of the Apple or Google account you signed in with. After verifying your identity we delete your account and all your data within 30 days at the latest and let you know.

6. Deleting only some data

  • The records you can delete one by one in the app are trips (together with their flights) and family passengers. A trip with evidence cannot be deleted, only archived. Disruptions, evidence, statements, claims and rejection analyses cannot be deleted one by one; they are deleted when you delete your account. Sealed evidence cannot be changed; a correction is added as a new record.
  • You can turn usage statistics off in Settings → Privacy.
  • The content of records you delete one by one is erased immediately from your phone and from the server database; it remains in the server’s daily backups for at most 7 more days.
  • The data of a trip whose paid claim file you saved or shared is deleted from the server automatically and stays only on your phone; your purchase record and server attestations remain (details: Privacy Policy section 4). If you lose your phone, uninstall the app or sign out, this trip cannot be recovered; first create a ZIP file with “Export my data”.