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The most common questions about Klaimira. Can't find what you need? Write to us.
Is Klaimira an official authority?
No. Klaimira is an independent software tool; it does not provide legal advice. It helps you collect evidence, assess your rights, and prepare your claim dossier. The final decision rests with the airline, the authority or the court.
Where is my data stored?
Your evidence is sealed on your device first. When you're online it's backed up to your account over an encrypted connection (HTTPS) and the server attests its timestamp; the free plan backs up one trip's evidence, Pro backs up all of it. You can export your data from within the app or permanently delete it.
Which flights are covered?
EU261 applies to flights departing from the EU, or arriving in the EU on an EU airline. Klaimira also assesses UK261, Turkey's SHY passenger rules, the Montreal Convention, US DOT and Canada's APPR; it looks at distance, delay length and the cause of disruption and shows your rights with the reasoning behind them.
Does Klaimira pay the compensation?
No. The airline pays the compensation. Klaimira takes no commission; for a flat fee, independent of the outcome, it only produces your claim dossier. There is no guarantee you will win.
How does pricing work?
Collecting evidence and seeing your rights is free. For the full dossier, letter and rejection analysis, you buy a one-time dossier for that claim or an annual Pro subscription. Payment is processed through the App Store / Google Play, where you'll see the current price.